Order Agreement Policy

Thank you for shopping with us! By placing an order on our website, you agree to the terms and conditions of this Shipping Agreement Policy. Please read it carefully to understand how we handle shipping, delivery, and related issues.

Order Acceptance

Placing an Order: When you place an order on our website, you are offering to purchase the products listed in the order subject to the terms and conditions of this Order Agreement Policy. Your order is not binding until it is accepted by us.

Order Confirmation: After you place an order, you will receive an order confirmation email detailing the items you purchased, the total amount charged, and an estimated shipping time. This email serves as acknowledgment that we have received your order, but it does not constitute an acceptance of your order.

Order Acceptance: We reserve the right to accept or decline your order at our discretion. Your order is considered accepted only when you receive a shipping confirmation email with tracking details (if applicable), confirming that your items have been dispatched.

Product Availability

Stock Availability: While we make every effort to maintain accurate product availability, there may be instances where an item is out of stock or unavailable after you have placed your order. If this happens, we will notify you immediately and offer alternatives such as a backorder, a similar product, or a full refund.

Product Substitutions: If a specific product you ordered is unavailable, we may offer a similar product as a substitute. You will be notified of any substitutions, and you have the option to accept or decline the replacement product.

Pricing and Payment

Pricing: All prices on our website are listed in [Currency] and are subject to change without notice. The price you see at checkout will be the price you are charged.

Promotions and Discounts: Promotions, coupons, and discounts are only valid during the specified period and are subject to the terms of the promotion. These cannot be applied retroactively or combined with other offers unless stated otherwise.

Payment Methods: We accept the following payment methods: [list of accepted payment methods, e.g., credit/debit cards, PayPal, etc.]. You agree to provide accurate and complete payment information when placing an order.

Order Changes and Cancellations

Order Modifications: Once an order is placed, changes (such as modifying items or quantities) may not be possible, as orders are often processed quickly. However, if you need to make a change, please contact our customer service team at [email address] immediately, and we will do our best to accommodate your request.

Order Cancellation: You may cancel your order within [X] hours of placing it, provided that it has not yet been processed or shipped. Once your order is processed, we are unable to cancel it, but you can return the items for a refund in accordance with our [Return & Exchange Policy].

Risk of Loss

Once your order is delivered to the shipping address provided, the risk of loss and ownership of the products transfers to you. We are not responsible for lost or stolen packages once confirmed as delivered by the carrier.

Fraud Prevention and Security

To protect against fraudulent activity, we reserve the right to verify payment and order information before processing any order. If we suspect fraudulent activity or a risk to the security of your payment, we may cancel or suspend the order and notify you accordingly.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of the website or the purchase of products, except to the extent prohibited by law. Our liability is limited to the amount paid for the item(s) in the order.

By placing an order, you acknowledge and agree to the terms and conditions of this Order Agreement Policy.

Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at info@pawfection-store.com