Return & Exchange Policy

Thank you for shopping with us! By placing an order on our website, you agree to the terms and conditions of this Shipping Agreement Policy. Please read it carefully to understand how we handle shipping, delivery, and related issues.

Eligibility for Returns & Exchanges

Timeframe: Items must be returned or exchanged within [X] days of the delivery date. After this period, we are unable to accept returns or exchanges.

Condition of Items: To be eligible for a return or exchange, the item must be unused, in its original condition, and with all original tags, packaging, and labels intact. Products that have been worn, washed, or damaged are not eligible for return or exchange.

Return Process

Initiating a Return: To start a return, please contact our customer service team at [email address] or [phone number]. Provide your order number, the item(s) you wish to return, and the reason for the return.

Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and further instructions on how to return your item(s). Please do not send the item(s) back without this RA number.

Return Shipping: You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service to return items to ensure that they are safely delivered.

Refunds

Refund Processing: Once we receive your returned item(s), we will inspect them to ensure they meet the return eligibility criteria. If your return is approved, we will process your refund within 3 business days. The refund will be issued to the original payment method used for the purchase

Refund Amount: If your return is approved, your refund will be for the full purchase price of the item(s), excluding any original shipping fees. Shipping fees are non-refundable unless the return is due to our mistake (e.g., wrong or damaged item).

Processing Time: Please note that it may take up to 3 business days for the refund to appear on your bank or credit card statement, depending on your payment provider.

Exchanges

Exchange Process: If you would like to exchange an item for a different size, color, or style, please contact our customer service team for assistance. Exchanges are subject to product availability.

Exchange Shipping: You will be responsible for the shipping costs associated with the return of the original item. If your exchange is approved, we will cover the shipping costs for sending the replacement item.

Damaged or Defective Items

Damage or Defects: If your item is damaged or defective upon arrival, please contact us within 3 days of delivery with clear photos of the damage or defect. We will either replace the item at no additional cost to you or issue a full refund, depending on your preference and product availability.

Proof of Damage: We may request photos or further details to assess the condition of the item and proceed with the necessary arrangements.

Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at info@pawfection-store.com